Free shipping for orders of 350Euro or above!
Free shipping for orders of 350Euro or above!

Shipping

Shipping & Cold-Chain Delivery Across Europe

WagyuBeef.eu ships premium frozen Wagyu beef and premium meat across Europe using insulated packaging, frozen thermo gel packs and dry ice. Our shipping process is designed to protect the cold chain, keep the products frozen or safely cold during transit, and deliver your order as quickly as possible through DHL Express.

We know that ordering premium Wagyu online requires trust. That is why we carefully pack every order and take responsibility for the shipment when a logistics issue, carrier delay or cold-chain problem occurs and it is not caused by the customer.

Free shipping is available on orders over €350.

WagyuBeef.eu DHL Express cold-chain delivery for frozen Wagyu beef across Europe

When we ship your order

Orders are usually shipped from Monday to Wednesday. This helps avoid unnecessary weekend delays and keeps frozen shipments moving through the DHL network as fast as possible.

Orders placed from Thursday to Sunday are usually prepared and shipped the following Monday. This schedule is used to protect product quality and reduce the risk of a frozen food shipment being delayed over the weekend.

Fast DHL Express delivery across Europe

Packages are transported from our cold-storage facility near Bucharest Airport to the DHL airport facility shortly before departure. In normal conditions, boxes are delivered to the DHL airport facility close to flight departure time, reducing unnecessary time outside controlled storage.

We usually ship with DHL Express. Most EU deliveries arrive within 24–48 hours after dispatch, depending on the destination country, DHL route, local delivery conditions and any exceptional logistics events.

After dispatch, you will receive a DHL tracking number so you can follow your shipment in real time. Because this is a frozen food shipment, please follow the tracking closely and make sure someone is available to receive the package on the delivery day.

How we keep your Wagyu cold in transit

Each shipment is packed in an insulated box with frozen thermo gel packs and dry ice. Dry ice has a temperature of approximately −79 °C and helps maintain very low temperatures during transit.

Our packaging is designed to protect the cold chain for up to 96 hours under normal shipping conditions. This gives the shipment a safety margin in case of normal transit variations.

Important dry ice safety warning: do not touch dry ice with bare hands. Dry ice is extremely cold and can cause cold burns. Do not place dry ice directly on skin, in your mouth, near children or near pets. Let any remaining dry ice evaporate naturally in a well-ventilated area.

Delivery guarantee: you do not risk your order

When you order from WagyuBeef.eu, you do not take the risk for shipping problems caused by transit delays, logistics issues or cold-chain failure during delivery. We guarantee that your order reaches you in proper condition.

If a shipment is delayed by the carrier or arrives compromised because of a logistics issue that is not your fault, WagyuBeef.eu takes responsibility. Depending on the situation, we will send the order again or offer a suitable solution.

The only exceptions are situations outside our responsibility or caused by the recipient, such as an incorrect delivery address, wrong phone number, recipient unavailable at delivery, failure to answer DHL, refusal of delivery, delivery rescheduling requested by the customer, or any other situation where DHL tries to deliver but cannot complete the delivery because of the recipient.

Our goal is simple: customers should feel safe ordering premium frozen Wagyu beef online. If you notice any delivery problem, contact us immediately so we can help.

Frozen, thawed & food safety

Our products are shipped frozen. Depending on outside temperature, transit time, destination country and the size or thickness of the cut, the product may arrive fully frozen, partially frozen, slightly thawed on the surface or fully thawed but still cold.

This does not automatically mean that the product is unsafe. The shipment is packed to protect the cold chain, and meat that arrives cold can usually be safely consumed according to the best-before date printed on the label.

Legal notice: for legal and labelling reasons, frozen meat shipped internationally may be declared as “thawed” even if it arrives still frozen or only partially thawed. This notice helps customers understand the correct storage and consumption instructions after delivery.

What to do when your order arrives

Option 1 — Enjoy soon:
Place the product in the refrigerator at approximately 0–5 °C and allow it to thaw completely. Once thawed, keep it refrigerated and consume it before the best-before date printed on the label.

Option 2 — Store for later:
If the product is still frozen or only slightly thawed on the surface when it arrives, you can place it directly in your freezer at −18 °C. In this condition, it can usually be stored for up to 2 additional months without loss of quality.

Important: if the product is fully thawed, do not refreeze it. Keep it refrigerated and consume it according to the best-before date on the label.

Countries we deliver to

We offer flat-fee shipping within many European countries, including Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Shipping availability, delivery time and cost may vary depending on the country, DHL route and current logistics conditions. Orders over €350 receive free shipping.

Shipping FAQ

Do I risk losing my order if DHL is delayed?

No. If the shipment is delayed or arrives compromised because of a logistics issue that is not your fault, WagyuBeef.eu takes responsibility and will send the order again or offer a suitable solution. The guarantee does not apply if DHL cannot deliver because the recipient is unavailable, the address or phone number is incorrect, the delivery is refused, or the customer reschedules or prevents delivery.

When will my order be shipped?

Orders are usually shipped from Monday to Wednesday. Orders placed from Thursday to Sunday are usually prepared and shipped the following Monday to avoid unnecessary weekend delays.

How long does DHL delivery take?

Most EU deliveries arrive within 24 to 48 hours after dispatch, depending on the destination country, DHL route, local delivery conditions and exceptional logistics events. Customers receive a DHL tracking number after shipping.

How is the meat kept cold during shipping?

Each order is packed in insulated packaging with frozen thermo gel packs and dry ice at around −79 °C. The packaging is designed to protect the cold chain for up to 96 hours under normal shipping conditions.

My Wagyu arrived thawed — is it safe to eat?

Yes, if the product arrives cold and the shipment has remained protected by the cold-chain packaging. The product is shipped frozen but may arrive partially or fully thawed depending on transit conditions. Keep it refrigerated and consume it by the best-before date, or freeze it only if it is still frozen or only slightly thawed on the surface.

Can I refreeze the meat?

If the product is still frozen or only slightly thawed on the surface when it arrives, you can place it directly in your freezer at −18 °C and store it for up to 2 more months without loss of quality. If the product is fully thawed, do not refreeze it.

Is dry ice dangerous?

Dry ice is extremely cold, around −79 °C, and must not be touched with bare hands. It can cause cold burns. Let any remaining dry ice evaporate naturally in a well-ventilated area and keep it away from children and pets.

Which countries do you ship to, and is shipping free?

We deliver to many European countries, including Austria, Belgium, Bulgaria, Croatia, Czech Republic, France, Germany, Greece, Hungary, Italy, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and more. Orders over €350 receive free shipping.

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